Tuesday, July 5, 2011

Lotus Notes not showing when launched

Recently I had an issue with someone's Lotus Notes client not loading. They would double click their Lotus Notes icon, only the Lotus Notes splash screen / loading screen showed and the user could enter their password. After the password was entered, the splash screen disappeared. Then I would see nlnotes.exe and notes2.exe in the task manager, but Lotus Notes still didn't show.

I had the user reboot and that didn't work. Next I tried loading Lotus Notes 8.5.2 since they were at 8.5.1 and that didn't work. Next I reconfigured their client by erasing all lines in their notes.ini except the top 10, deleting ( moving ) all .nsf files in their data folder, and deleting ( moving ) all .ndk files. That didnt' work. Finally I deleted ( moved )the "workspace" folder in their /data/ folder. That finally worked. The workspace folder was about 2.5 gb!
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12 comments:

  1. ADUBAugust 4, 2011 at 1:55 PM

    Next time try just deleting the data\cache.ndk file if that doesnt work go back and delete data\cache.ndk and the data\workspace folder.

    ReplyDelete
  2. ChrisAugust 10, 2011 at 7:29 PM

    Thanks ADUB, this happened to me again recently and I started troubleshooting at deleting my data\workspace folder and that fixed it.

    ReplyDelete
  3. AnonymousNovember 9, 2011 at 8:37 AM

    Getting rid of data\workspace worked for me as well.

    ReplyDelete
  4. AnonymousMarch 16, 2012 at 1:29 AM

    Anyone knows the reason why it is happening?

    tnx

    ReplyDelete
  5. AnonymousMay 4, 2012 at 3:02 PM

    Hi,

    Thank you all very much you fixed my notes issue!

    ReplyDelete
  6. UPSMay 15, 2012 at 5:46 AM

    Hi,

    i tried killing notes process in the Task manager and it worked.

    Udaya

    ReplyDelete
    Replies
    1. ChrisMay 16, 2012 at 1:51 PM

      Glad that worked for you! I haven't had much luck killing notes processes and even rebooting the PC with this particular issue. Also, if you or someone else reading this isn't comfortable with killing notes processes, try going to the your Start menu > Lotus Applications > Support > Collect Lotus Notes diagnostic data and exit Notes. That will clean any processes still out there. Thanks for the post!

      Delete
  7. AnonymousMay 22, 2012 at 10:58 PM

    Hi all,

    It happen intermittently with our people's machine, but we cannot simple delete the workspace folder or cache.ndk to solve the problem. Sometime we need to reinstall the client to let it work. Is anyone know what the problem cause and any better workaround on this.

    ReplyDelete
  8. NorbertMay 28, 2012 at 4:36 AM

    Thanks guys you sorted me out big time. Deleted the workspace initially but the problem still persisted then went ahead to run the Collect Lotus Notes diagnostics data and exit Notes under All programs >> Lotus Applications >> Support

    ReplyDelete
  9. AnonymousOctober 2, 2012 at 6:36 AM

    Same here. I deleted the data\workspace folder and it was fixed. Prior to that step, I tried all other non-destructive steps that others suggested (e.g., killing notes processes) but nothing worked until I deleted the folder.

    ReplyDelete
  10. UnknownMarch 10, 2014 at 7:38 PM

    I tried and it works. You can just backup the workspace folder and cache file, then delete from original space. After login, if it back to normal, just close it and copy back the workspace and cache. everuthing will just fine.

    ReplyDelete
  11. UnknownJune 19, 2014 at 6:03 PM

    I had a similar problem with Lotus Notes 8.5.3, deleted the workspace folder and it worked.
    Thanks!

    ReplyDelete

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